Privacy policy

Ease IT is the controller of your personal information under UK data protection law (UK GDPR and the Data Protection Act 2018).

For anything about your information, email hello@ease-it.co.uk.

When you use our contact form: your name, email address, business name (if you give it), what you're interested in and your message.

When you email us: your email address and whatever you choose to include.

When you visit the site: like any website, our hosting provider receives technical details such as your IP address and browser type. We use your IP address briefly to stop the contact form being flooded with spam; we don't store it ourselves.

We don't use cookies, analytics or any tracking, and we don't buy or receive information about you from anyone else.

• To reply to your enquiry and talk about any work you'd like us to do. The legal basis is taking steps at your request before a possible contract, and our legitimate interest in answering people who contact us.
• To keep the website secure and free of spam. The legal basis is our legitimate interest in running a safe website.

We won't add you to a mailing list, send you marketing, sell your information or make automated decisions about you.

We use a few trusted services to run the website and our email. They only handle your information for us:

• Vercel: hosts this website.
• Resend: delivers the contact form message to our inbox.
• Google Workspace: our business email, where enquiries are stored.

Some of these companies are based in the United States, so your information may be processed outside the UK. Where that happens it is protected by safeguards recognised under UK law, such as the UK-US data bridge or approved contract terms.

We don't share your information with anyone else unless the law requires us to.

Enquiries are kept for one year after we last hear from you, then deleted, unless they lead to work together.

If you become a customer, we keep what we need for as long as we work together, and keep financial records for six years after that because UK tax law requires it.

Technical logs held by our hosting provider are kept only for a short time for security and troubleshooting.

You have the right to:

• get a copy of the information we hold about you
• have it corrected if it's wrong
• have it deleted
• object to or limit how we use it
• receive it in a format you can take elsewhere

To use any of these, email hello@ease-it.co.uk. We'll reply within one month, and there's no charge.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

If we change how we use your information, we'll update this page and the date at the top.